Maybe you’re at home with a child who seems to have an earache, but you can’t take your kids to the pediatrician’s office. Or perhaps you need lab work to refill a prescription, but you can’t get a prompt appointment with your doctor.

With DocGo On-Demand Mobile Health, a new in-network option for Horizon members, the answer is a virtual—and home—visit away.

One Call Does It All 

Here’s how it works: Visit docgo.com/ondemand or call (844) 44-DOCGO (844-443-6246). DocGo will schedule a virtual visit or house call within two hours’ time, on average. (You can also search for DocGo under telemedicine providers on the Horizon physician finder page.) If your DocGo virtual practitioner determines you need a home visit, he or she will send a health care provider to your home who can administer tests and treat you in person.

DocGo provides a full range of routine and urgent care, from vaccinations and comprehensive physicals to wound care and instant access to 30 of the most common prescription medications. If your care team determines you need a higher level of care, they will refer you to the in-network hospital that can best meet your needs. In most cases, you will pay no more in out-of-pocket costs for DocGo than you would for a visit to a specialist.

“Our members lead busy lives and health issues can arise at a moment’s notice. We’re always looking for new ways to help our members get high-quality, affordable and convenient care,” says Jim Dell’Arena, Senior Director, Enterprise Network Contracting & Operations at Horizon. “We also know that many of our members prefer virtual care. DocGo takes that one step further and enables same day, in-home, in-network care if a telehealth visit isn’t enough.”  

“We are excited to provide our virtual and home services to Horizon members so they can get the quality care they expect with the ease they seek,” says Anthony Capone, president of DocGo. “Members don’t have to worry about disrupting their schedules or putting off care, because care comes to them.”

DocGo services  

DocGo treats adults and children for a wide range of symptoms and conditions including:

• Cold and flu/congestion or sinus pain
• Sore throat and strep throat
• Fever
• Pink eye
• Stomach pain or cramps
• Nausea or vomiting
• COVID-19 testing including rapid antigen and PCR tests
• Sprains, sports injuries and minor cuts/scrapes
• UTI / painful urination
• Skin irritation and rashes
• Wound care
• Cellulitis
• Viruses and rashes in babies and children such as hand, foot, and mouth disease

A seamless experience for patients and health care providers alike 

In addition to performing tests and administering medications, DocGo will file insurance claims for members. 

For providers and hospital partners, DocGo’s platform enables real-time ordering and tracking of services and EHR integration with their existing IT systems to help optimize care and lower administrative barriers. These services include post-acute / post-discharge home visits and targeted preventive care for patients who need it most. 

Horizon Health News is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. 

DocGo is an independent company and is not affiliated with Horizon Blue Cross Blue Shield of New Jersey. Other providers are available in Horizon Blue Cross Blue Shield of New Jersey’s network.